Privacy Policy for Xite Cycle Club Inc.

Effective Date: May 18 2023

This Privacy Policy describes how Xite Cycle Club Inc. ("Xite Cycle Club", "we", "us", or "our") collects, uses, and discloses personal information in operating its fitness studio in Bathurst, New Brunswick.

1. Information We Collect

We collect personal information to provide and improve our services to you. This information may be collected when you sign up for a membership, book a class, purchase products, use our website or mobile app, or communicate with us.

The types of personal information we collect may include:

Contact Information: Name, mailing address, email address, and phone number.
Payment Information: Credit card details or other payment account information (handled securely via third-party payment processors).
Health and Fitness Data: Height, weight, fitness goals, heart rate, performance metrics (e.g., calories burned, power output), and relevant health conditions you choose to disclose.
Membership Details: Membership status, class attendance history, and preferred instructors.
Technical Data: IP address, browser type, device information, and usage data when you use our website or app (collected via cookies and analytics tools).
Communications: Records of correspondence when you contact us via email, phone, or in person.

2. How We Use Your Information

We use your personal information for the following purposes:

Service Provision: To manage your membership, book classes, process transactions, and provide you with access to our facilities and equipment.
Communication: To send you updates about your membership, class reminders, service announcements, and respond to your inquiries.
Marketing & Promotions: To send you promotional offers, newsletters, and information about new classes or products we think may interest you. You can opt out of marketing communications at any time.
In-Studio Experience: To display your name and real-time performance metrics (like heart rate and power) on in-studio screens during a class, enhancing the group fitness experience. Participation in this display is optional and can be managed in your profile settings.
Analysis and Improvement: To analyze usage trends, monitor the performance of our services, and improve our offerings and facilities.
Legal & Security: To comply with legal obligations, enforce our terms and conditions, and ensure the safety and security of our members and premises.

3. Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share your information with the following entities for the purposes described above:

Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, website hosting, email delivery, data analytics, and membership management software. These providers have access to the personal information needed to perform their services but are not authorized to use it for other purposes.
Legal & Regulatory Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, sale of assets, or acquisition of all or a portion of our business, your personal information may be transferred as part of the transaction.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights and Choices

In accordance with New Brunswick and Canadian privacy laws, you have rights regarding your personal information:

Access and Correction: You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies.
Opt-Out: You may opt out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails.
In-Studio Display: You can manage your preferences for displaying your performance metrics on in-studio screens through your online account settings.
Withdraw Consent: You can withdraw your consent to the collection and use of your personal information at any time, subject to legal or contractual restrictions.

To exercise any of these rights, please contact us using the contact information provided below.

7. Age Restriction

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on our website and update the "Effective Date" at the top of the policy. Your continued use of our services after the changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us via email: xitecycleclub@gmail.com